icare workers insurance


icare today announced that new business owners in NSW will benefit from a simplified multi-channel platform, for the first time enabling new businesses to get a quote and buy a workers insurance policy with icare directly.

 icare Group Executive Workers Insurance, John Nagle, said the new offering will improve the customer experience by making it easier and faster for new businesses to arrange their workers insurance anywhere, any time. 

 “Since icare formed, we have put the customer at the centre of everything we do. Our direct offering for new businesses is a milestone in that continuing endeavor,” Mr Nagle said.

“All new businesses will now get a quote and buy a new policy directly from icare rather than a scheme agent, which is the first step in our goal to create a simple multi-channel way of setting up a workers insurance policy.

 “We understand the complexities of setting up a new business and have taken the opportunity to simplify the insurance quotation and purchasing process.

 “From today, more than 100 new NSW business-owners a day will take out a workers insurance policy with icare to keep their workers safe, and help staff return to work after an injury.

 “icare’s exciting new self-service portal lets businesses set up their own policy and pay their premium online. Later this year our portal will offer more sophisticated functionality, like the ability for businesses to gain insight into their performance and the support they need to achieve a genuinely safer workplace.

 “We also offer businesses who’d like to talk to a person about their insurance needs flexibility of choice through access to our phone-based Customer Support Centre,” Mr Nagle said.

 “icare continues to invest in new technology platforms and the new self-service platform is based on Guidewire and Salesforce systems,” Mr Nagle said.

icare’s multi-channel tools for new businesses buying workers insurance include:


  • Direct access to buy a new policy
  • Direct access to icare’s Customer Support Centre for all quotation and policy needs
  • Direct access to icare’s Specialist Underwriting team to discuss premiums or tailor an insurance package
  • Later this year, ability to manage a policy online via access to your claims & policy data.


The icare Insurance Specialist Team on 13 55 22 is available to discuss premiums and injury

prevention strategies.

Customers can call the Customer Support Centre on 13 44 22, to talk directly to a customer-service representative about their new policy.

For further information visit icare.nsw.gov.au/our-services/workers-insurance




NTI expands into marine insurance

Brisbane-based heavy motor specialist National Transport Insurance (NTI) is to undertake a major expansion into the marine insurance market.

CGU and Vero, which jointly own and underwrite NTI, will transfer their marine insurance portfolios to the joint venture to create Australia’s leading marine industry specialist, to be known as Marine Protect.

From April, marine insurance specialists from CGU and Vero will move across to NTI.


Marine Protect will be led by Vero’s EM Corporate & Risk Managed Underwriting Andrew Kidd.

CGU’s National Underwriting Manager Marine Chris Kelsey and National Manager Marine Claims Mike Sullivan will provide senior leadership support.

“We are committed to providing a leading product suite, exceptional service and best-in-class claims services to our intermediary partners and customers,” NTI CEO Tony Clark said this afternoon.

Ben Bessell, IAG’s CEO Australian Business Division, says NTI provides an opportunity to create “superior value to customers and partners in niche areas”.

And Anthony Day, Suncorp’s CEO Insurance, says NTI’s “DNA” makes it the natural home for Suncorp’s marine business.

“NTI is already a leader in delivering insurance solutions for the heavy motor and logistics industries and it will now become the truly definitive holistic freight logistics insurer in Australia,” he said.

Mr Clark says NTI will contact intermediaries in the coming weeks to provide more detailed information and support.

ICA monitors NSW bushfire damage

The Insurance Council of Australia (ICA) is monitoring damage in regional NSW after more than 120 bushfires swept through rural areas following last week’s prolonged heatwave.

Areas in central western NSW were the worst hit as temperatures in some areas smashed records.

However, there were no fatalities. Two of the more than 2500 volunteer firemen fighting bushfires and grassfires were reported injured.

The small town of Uarbry, east of Dunedoo, was reportedly “wiped out”, with about 12 buildings destroyed.

“An ICA representative will today head to a recovery centre in the state’s central west to assist policyholders and liaise with local governments and the emergency services,” a spokesman told insuranceNEWS.com.au.

“Early reports indicate stock and other agricultural losses, as well as some homes damaged or destroyed.

“However, it is too early to gauge the overall extent of insured losses.”


Home and Contents Insurance

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About the Steadfast Group

Insurer’s Claims contact numbers






For claims issues, Insurer’s phone numbers are as follows:

Allianz : 1300 300 573

CGU : 132 480

Vero : 1300 888 073

National Transport Insurance : 1800 684 669

Zurich : 9995 2081

Claims contact numbers


For claims issues, Insurer’s phone numbers are as follows:

Allianz : 1300 300 573

CGU : 132 480

Vero : 1300 888 073

Lumley : 1300 586 539

National Transport Insurance : 1800 684 669

Zurich : 9995 2081





Better Truck Insurance website is launched




Better Truck Insurance are a General Insurance Broker specialising in Insurance to the Transport Industry.

We are a division of Berkrey Insurance Consultants Pty Ltd Licensed with the Australian Securities Investment Commission, Australian Financial Services Licence No. 235366.

Our insurance services include Heavy Motor, Mobile Plant & Equipment, Commercial, Construction and Engineering and General Motor Vehicle along with a range of Professional Insurances to protect you and your business against third party claims.

We offer a personalised service to our clients, understanding your Insurance requirements and finding the right policy for your needs.

For all Business CTP prices please visit our new website bettertruckinsurance.com.au

Steadfast launches direct insurance channel

Listed broker Steadfast is entering the direct personal lines market with a new line of retail insurance products for sale through brokers.

The new approach, called Steadfast Direct, will be underwritten by Berkshire Hathaway Australia and New Zealand, the local arm of the US investment and insurance giant.

Steadfast MD and CEO Robert Kelly told insuranceNEWS.com.au the new sales channel will allow Steadfast Network brokers to offer their clients competitively priced direct insurance products.

From February Steadfast Direct will offer home and motor insurance, subject to regulatory approval.

“Through my insurance career I’ve seen the direct insurers move into the market and take personal lines business away from the brokers with more efficient products,” he said.

“It has reached a point where brokers now often advise their clients to go directly to the insurers for personal lines products.

“But we’re now in a position where we can offer competitively priced personal lines products backed by some very strong capacity.”

Mr Kelly says the new deal will enable Steadfast Network brokers them to strengthen their relationships with their clients and grow their businesses through selling “direct-style” products.


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