Office Closure Information

Our office will be closed from 24/12/18 – 1/1/19 inclusive.

For any claims please see contact numbers below;

Allianz : 131 000

CGU : 132 480

Vero : 1300 888 073

National Transport Insurance : 1800 684 669

Zurich : 1800 611 372

IAL : 1300 559 019

AIG : 1300 121 251

QBE : 1800 023 387

For any urgent matters please call us on 0459 140373

Weather patterns point to greater drought risk

Indian Ocean temperature patterns may worsen any southern Australian rainfall shortages caused by an El Nino climate event this year.

The Bureau of Meteorology says there is a 50% chance an El Nino will form, while three of six models suggest a short-lived positive Indian Ocean Dipole (IOD) may develop.

“The ocean to the northwest of Australia remains cooler than normal, which is contributing to suppressed rainfall over southern and southeast Australia,” the bureau says.

“A positive IOD during spring typically reduces rainfall in central and southern Australia, and can exacerbate any El Nino-driven rainfall deficiencies.”

An El Nino is caused by Pacific Ocean temperature and atmosphere changes, and typically brings warmer temperatures, reduced rainfall and increased fire danger in southeast Australia.

Most international climate models surveyed by the bureau predict warming of the tropical Pacific is likely to restart in coming weeks, with potential for El Nino thresholds to be met by mid to late spring.

A positive Indian Ocean Dipole occurs when there are warmer surface temperatures in the west than the east.

Finance now available



We have partnered with Propel Finance to offer our clients a trusted finance broker to assist with any financing needs.

Propel Finance was specifically developed to help businesses and individuals drive growth. We’ve cut through the myriad of mortgage brokers out there to partner with a carefully selected team of industry leaders who can assess your needs and offer tailored advice and financial solutions.

At Propel Finance, we focus developing long-term relationships to support your goals today, tomorrow and into the future. Whatever your finance requirements we have qualified and experienced staff waiting to assist.

Call us to find out more

02 98998155

icare workers insurance


icare today announced that new business owners in NSW will benefit from a simplified multi-channel platform, for the first time enabling new businesses to get a quote and buy a workers insurance policy with icare directly.

 icare Group Executive Workers Insurance, John Nagle, said the new offering will improve the customer experience by making it easier and faster for new businesses to arrange their workers insurance anywhere, any time. 

 “Since icare formed, we have put the customer at the centre of everything we do. Our direct offering for new businesses is a milestone in that continuing endeavor,” Mr Nagle said.

“All new businesses will now get a quote and buy a new policy directly from icare rather than a scheme agent, which is the first step in our goal to create a simple multi-channel way of setting up a workers insurance policy.

 “We understand the complexities of setting up a new business and have taken the opportunity to simplify the insurance quotation and purchasing process.

 “From today, more than 100 new NSW business-owners a day will take out a workers insurance policy with icare to keep their workers safe, and help staff return to work after an injury.

 “icare’s exciting new self-service portal lets businesses set up their own policy and pay their premium online. Later this year our portal will offer more sophisticated functionality, like the ability for businesses to gain insight into their performance and the support they need to achieve a genuinely safer workplace.

 “We also offer businesses who’d like to talk to a person about their insurance needs flexibility of choice through access to our phone-based Customer Support Centre,” Mr Nagle said.

 “icare continues to invest in new technology platforms and the new self-service platform is based on Guidewire and Salesforce systems,” Mr Nagle said.

icare’s multi-channel tools for new businesses buying workers insurance include:


  • Direct access to buy a new policy
  • Direct access to icare’s Customer Support Centre for all quotation and policy needs
  • Direct access to icare’s Specialist Underwriting team to discuss premiums or tailor an insurance package
  • Later this year, ability to manage a policy online via access to your claims & policy data.


The icare Insurance Specialist Team on 13 55 22 is available to discuss premiums and injury

prevention strategies.

Customers can call the Customer Support Centre on 13 44 22, to talk directly to a customer-service representative about their new policy.

For further information visit




NTI expands into marine insurance

Brisbane-based heavy motor specialist National Transport Insurance (NTI) is to undertake a major expansion into the marine insurance market.

CGU and Vero, which jointly own and underwrite NTI, will transfer their marine insurance portfolios to the joint venture to create Australia’s leading marine industry specialist, to be known as Marine Protect.

From April, marine insurance specialists from CGU and Vero will move across to NTI.

Marine Protect will be led by Vero’s EM Corporate & Risk Managed Underwriting Andrew Kidd.

CGU’s National Underwriting Manager Marine Chris Kelsey and National Manager Marine Claims Mike Sullivan will provide senior leadership support.

“We are committed to providing a leading product suite, exceptional service and best-in-class claims services to our intermediary partners and customers,” NTI CEO Tony Clark said this afternoon.

Ben Bessell, IAG’s CEO Australian Business Division, says NTI provides an opportunity to create “superior value to customers and partners in niche areas”.

And Anthony Day, Suncorp’s CEO Insurance, says NTI’s “DNA” makes it the natural home for Suncorp’s marine business.

“NTI is already a leader in delivering insurance solutions for the heavy motor and logistics industries and it will now become the truly definitive holistic freight logistics insurer in Australia,” he said.

Mr Clark says NTI will contact intermediaries in the coming weeks to provide more detailed information and support.

ICA monitors NSW bushfire damage

The Insurance Council of Australia (ICA) is monitoring damage in regional NSW after more than 120 bushfires swept through rural areas following last week’s prolonged heatwave.

Areas in central western NSW were the worst hit as temperatures in some areas smashed records.

However, there were no fatalities. Two of the more than 2500 volunteer firemen fighting bushfires and grassfires were reported injured.

The small town of Uarbry, east of Dunedoo, was reportedly “wiped out”, with about 12 buildings destroyed.

“An ICA representative will today head to a recovery centre in the state’s central west to assist policyholders and liaise with local governments and the emergency services,” a spokesman told

“Early reports indicate stock and other agricultural losses, as well as some homes damaged or destroyed.

“However, it is too early to gauge the overall extent of insured losses.”


Home and Contents Insurance

We can now offer competitive Home and Contents Insurance.

We offer multi policy discounts and very competitive prices.

Phone us for an obligation free quote.

About the Steadfast Group

Insurer’s Claims contact numbers






For claims issues, Insurer’s phone numbers are as follows:

Allianz : 131 000

CGU : 132 480

Vero : 1300 888 073

National Transport Insurance : 1800 684 669

Zurich : 1800 611 372

IAL : 1300 559 019

AIG : 1300 121 251

QBE : 1800 023 387


Claims contact numbers


For claims issues, Insurer’s phone numbers are as follows:

Allianz : 1300 300 573

CGU : 132 480

Vero : 1300 888 073

Lumley : 1300 586 539

National Transport Insurance : 1800 684 669

Zurich : 9995 2081