We also subscribe to and are members of:
National Insurance Brokers of Australia (NIBA) & Australian Financial Complaints Authority(AFCA)
National Insurance Brokers of Australia (NIBA)
As a NIBA member Berkrey Insurance Consultants Pty Ltd adhere to the NIBA code of practice.
https://niba.com.au/code-of-practice
Insurance Brokers Code of Practice
The Code provides that brokers:
• Act in the best interests of the Client;
• Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection;
• Provide full and accurate information for effective underwriting;
• Respect the client’s confidentiality in relation to all records and information;
• Ensure the validity and accuracy of all documentation;
• Make available all relevant documentation, policies and certificates, endorsements, and premium calculations as may be required;
• Be professional, efficient and responsive in all dealings;
• In the event of a claim, take every step necessary to ensure prompt and fair settlement;
• Work towards maintaining and enhancing the reputation of NIBA and its members;
• Act in the spirit of the Code and encourage others to do likewise.
National Insurance Brokers of Australia represents around 500 member firms to provide educational services, professional certification and other service to help manage business.
Australian Financial Complaints Authority (AFCA)
The Australian Financial Complaints Authority (AFCA) is a free, fair and independent dispute resolution scheme.They consider complaints about financial products and services. AFCA’s service is offered as an alternative to tribunals and courts to resolve complaints consumers and small businesses have with their financial firms.
https://www.afca.org.au/
