Complaints & How to Resolve them
Internal Dispute Resolution (IDR) & External Dispute Resolution (EDR) Facilities
Berkrey Insurance Consultants Pty Ltd understands that occasionally problems may arise and you may have a complaint.
At Berkrey Insurance Consultants we take customer complaints very seriously and have a process through which we seek to resolve them.
We will acknowledge your complaint within 2 business days of receiving, or as soon as practical and will provide you with an outcome within 30 calendar days after receiving your complaint.
If your complaint is unresolved, we will provide you with an update of the progress of your complaint every 10 business days.
Berkrey Insurance Consultants Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to AFCA. AFCA can be contacted at GPO BOX 3, Melbourne VIC 3001 on 1800 931 678, email info@afca.org.au or website www.afca.org.au.
Click here to view our Financial Services Guide.
